Listen now (38 mins) | All The Lessons from 1997-2023 Amazon.com Shareholder Letters
I love this- what’s the one line or thought that surprised you, or that has been rolling around in your brain since reading it?
Honestly what's sticking in my brain is the danger of leading by proxy. It's way too easy to make the data replace the actual customer.
I love this- what’s the one line or thought that surprised you, or that has been rolling around in your brain since reading it?
Honestly what's sticking in my brain is the danger of leading by proxy. It's way too easy to make the data replace the actual customer.