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I like this format a lot Tim. The combination of using a recent conversational episode of Tension as a jump point for a focused essay from you is engaging and easy to digest.

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Thanks Rick, should only improve from here!

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Heck yes- we do internal brand work where I work (Hoot Design Company), and when companies aka founders/owners take time to know who they are and what they do and why they are doing it- everything else falls into place. Absolutely love this stuff. Thanks for pulling this nugget out into a newsletter, Tim!

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It so funny how it's NOT something I've actively thought about much...but 100% a huge part of what makes brands like Chick-fil-A for example I think extremely successful. You have to have authenticity behind your brand image. It HAS to be true internally before you say it externally.

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