Holy Gheez this is inspiring! Thank you for sharing this post today Tim. "When we judge others' worthiness of our care, we lose sight of the true essence of hospitality: making “outsiders feel like insiders”, as Brant Hansen aptly puts it. Hospitality is welcoming people to be a part of something regardless of who they are. We provide honor, dignity, and respect because they are human."
Tim I’m so pleased Rick restacked this potent and beautiful essay of yours. There is such wisdom and so much depth. It comes on a day when I may see my sister who has been estranged from our family for three years. It’s going to be awkward and I suspect she’s going to feel like an outsider - because she’s been one by her own choice. Regardless of the broad and deep circumstance, because of you I can now recognize my role to make her feel as an insider. Thank you 🙏
I particularly loved this: “it's about extending empathy, understanding, and grace—even in the face of adversity.”
My heart was thumping as I read the milkshake opener and the part about the customer angry about his parking, brilliant storytelling.
Also most of these principles apply within eCommerce too. When that parcel gets lost and it’s a Christmas present, we can show apathy and blame it on the couriers or drive 23km ourselves to deliver a fresh package. Eats into the immediate profits but hopefully pays off later.
Hospitality is welcoming people to be a part of something’s regardless of who they are. We provide honor, dignity, and respect because they are human.”
As the owner and innkeeper of two Adirondack mountain inns, I deeply resonate with this! I often tell my staff that everyone has a story and today you are a part of it!
Hosting people in the Adirondacks probably makes it a little easier to fulfill the heart of this post then some places. Being surrounded by peaceful, gorgeous mountain scenery certainly doesn’t hurt anything. But I’ve often said that it is, a very noble thing to host people, providing a place for them to connect to nature, rejuvenate, and make new memories.
I actually think that it’s a very good mantra for life as well. If we built relationships with people based on the fact that they were human and therefore deserved dignity, and respect… I think I would like our world a lot better! Thanks Tim for a great post!
Love how you've woven your Storytelling skills through here!
Great essay with a great message
Holy Gheez this is inspiring! Thank you for sharing this post today Tim. "When we judge others' worthiness of our care, we lose sight of the true essence of hospitality: making “outsiders feel like insiders”, as Brant Hansen aptly puts it. Hospitality is welcoming people to be a part of something regardless of who they are. We provide honor, dignity, and respect because they are human."
Tim I’m so pleased Rick restacked this potent and beautiful essay of yours. There is such wisdom and so much depth. It comes on a day when I may see my sister who has been estranged from our family for three years. It’s going to be awkward and I suspect she’s going to feel like an outsider - because she’s been one by her own choice. Regardless of the broad and deep circumstance, because of you I can now recognize my role to make her feel as an insider. Thank you 🙏
I particularly loved this: “it's about extending empathy, understanding, and grace—even in the face of adversity.”
Thank you again.
My heart was thumping as I read the milkshake opener and the part about the customer angry about his parking, brilliant storytelling.
Also most of these principles apply within eCommerce too. When that parcel gets lost and it’s a Christmas present, we can show apathy and blame it on the couriers or drive 23km ourselves to deliver a fresh package. Eats into the immediate profits but hopefully pays off later.
Hospitality is a skill set which takes time to develop and erodes rapidly if not practiced
Hospitality is welcoming people to be a part of something’s regardless of who they are. We provide honor, dignity, and respect because they are human.”
As the owner and innkeeper of two Adirondack mountain inns, I deeply resonate with this! I often tell my staff that everyone has a story and today you are a part of it!
Hosting people in the Adirondacks probably makes it a little easier to fulfill the heart of this post then some places. Being surrounded by peaceful, gorgeous mountain scenery certainly doesn’t hurt anything. But I’ve often said that it is, a very noble thing to host people, providing a place for them to connect to nature, rejuvenate, and make new memories.
I actually think that it’s a very good mantra for life as well. If we built relationships with people based on the fact that they were human and therefore deserved dignity, and respect… I think I would like our world a lot better! Thanks Tim for a great post!